Refund policy

Returns and Exchange Policy

You can return a product purchased from the homeandhoopla.com website within 30 calendar days of delivery for a refund or exchange. To initiate the return process, please contact our customer service team at orders@homeandhoopla.com to request a Return Authorization Number (RMA) before shipping the item(s) back to us.

Returns without an RMA will be returned to the shipper.

Please note that the item(s) must be unopened, in their original packaging, and accompanied by the RMA. Any returns received after the 30-day period will be processed as a store credit instead of a refund.

Please note that the original shipping and handling charges are non-refundable.

When returning the package, we recommend using a prepaid, insured, and traceable shipping method. Please retain the tracking information until the refund has been processed. Ship the package to the following address:

545 E Main Street

Hohenwald, TN 38462

*Refunds will be issued within 48 hours of receiving the items at our warehouse

If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.